Privacy Policy

1. Information we collect

When you contact us through this website, by phone, or by WhatsApp, we may collect: your name, phone number, email address, device or appliance brand/model, and details of the issue you describe. If you visit our store, we may also record basic repair job details (device, issue, price, warranty period) for our own records.

2. How we use this information

We use the information you provide to: respond to your enquiry, prepare a quote, carry out and track your repair or installation, issue a warranty card, and contact you about the status of your job. We do not use your information for unrelated marketing without your consent.

3. Contact form

Details submitted through the contact form on this website (name, phone, device type, brand/model, and issue description) are sent to Patidar Mobile so we can respond to your request. This data is not sold or shared with third parties for marketing purposes.

4. Data storage and retention

We retain job and contact records for as long as reasonably necessary, for example to honour warranty periods, handle follow-up queries, or meet basic business record-keeping needs. We take reasonable steps to keep this information secure.

5. Third parties

We do not sell your personal information. We may share limited information with brand service partners (Xiaomi, Realme, Motorola, Nothing, itel, Daikin) only where required to process an authorized warranty claim on your behalf.

6. Cookies

This website may use basic cookies or local browser storage required for the site to function correctly (for example, remembering your cookie preference). We do not currently use third-party advertising cookies.

7. Your choices

You can ask us at any time what information we hold about you, request a correction, or ask us to delete records we no longer need to keep for business or warranty purposes. Contact us using the details below.

8. Children's privacy

Our services are intended for use by adults. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date.

10. Contact us

For any privacy-related questions, reach out at hello@patidarmobile.in or call 099269 07422.