Terms & Conditions

1. About these terms

These terms and conditions govern any repair, installation, or service booked with Patidar Mobile, whether in-store, over the phone, via WhatsApp, or through this website. By booking a service with us, you agree to these terms.

2. Diagnosis and pricing

Prices shown on this website (including on the Services page) are starting prices for the most common version of each job. The final price is confirmed only after a free, in-person diagnosis, and depends on your specific device, model, and the extent of the issue. We will not proceed with paid work beyond diagnosis without your approval of the quoted price.

3. Genuine and genuine-grade parts

For Xiaomi, Realme, Motorola, Nothing and itel devices, we use parts sourced through official brand channels wherever we are authorized to do so. For other brands, and for TV, AC and appliance repairs, we use genuine-grade parts and will inform you upfront of the part type being used.

4. Warranty

Repairs carry a warranty on both parts and labour, typically for a period we will state on your warranty card at the time of handover (commonly 6 months, depending on the job). The warranty does not cover: physical damage, liquid damage, or unauthorized tampering occurring after the repair; issues unrelated to the original repair; or wear and tear from normal use over time.

5. Data and device backup

Where a repair involves software work, board-level repair, or water damage recovery, there is a risk of data loss. We strongly recommend backing up your device before handing it over. Patidar Mobile is not responsible for loss of data, photos, contacts, or any other content on a device submitted for repair.

6. Installation services

For TV, AC, washing machine and appliance installation, the customer is responsible for ensuring the installation site (wall strength, electrical points, plumbing/drainage where applicable) meets standard requirements. Additional charges may apply for non-standard installations, extra piping, wiring, or structural work, and will be communicated before proceeding.

7. Unrepairable or declined devices

If, after diagnosis, we determine a device is not economically worth repairing or cannot be repaired, we will inform you honestly. Diagnosis remains free in this case, and no repair charge will apply.

8. Uncollected devices

Devices left for repair should be collected within a reasonable time after we notify you the job is complete. Devices left uncollected for an extended period may be subject to storage terms communicated to you at drop-off.

9. Payment

Payment is due upon collection of a repaired device or completion of an installation, unless otherwise agreed in writing. We accept cash and standard digital payment methods available at the store.

10. Limitation of liability

While we take all reasonable care with every device and installation, Patidar Mobile's liability for any claim relating to a service is limited to the value of that specific service. We are not liable for indirect or consequential loss.

11. Changes to these terms

We may update these terms from time to time. The version published on this page at the time of your booking applies to that transaction.

12. Governing law

These terms are governed by the laws of India, and any disputes are subject to the jurisdiction of the courts in Indore, Madhya Pradesh.

13. Contact

Questions about these terms can be sent to hello@patidarmobile.in or by calling 099269 07422.